To effectively use social media for your business, you should:
- Filter all the noise generated in social networks and other media sources
- Identify and sort relevant communications
- Engage in conversations, build trust, and enhance positive image
- Use call to action to generate conversions
There is a plethora of social media monitoring tools for every taste and flavor. They can be used to listen to social conversations and to identify important social reactions that require immediate response. Such tools vary in price and target market. They range from free tools suitable for small businesses to very expensive paid monitoring tools developed for Fortune 500 companies.
Commercial monitoring tools provide the mechanisms for advanced data analysis, help to identify influencers for your market and allow to design an integrated approach assigning tasks to different departments based on the nature of the initial social reactions.
For example, financial questions should be assigned to your financial department, user complaints and other issues to a support department, user feedback, product suggestions and reviews should be sent to a product development or marketing department, etc.
If you decide to go paid route there are over 200 monitoring tools to choose from. For starters, take a look at Radian6, Scout Labs, Trackur, Alterian,Vocus, and Sysomos.
All these tools differ based on price, quantity and quality of monitored sources, sentiment analysis, data crunching capabilities, and identification of important players in your market (also known as influencers).
Yet they all have one thing in common – they monitor important real time conversations and allow you to respond immediately thus engaging your social contacts. This way any issue or question can be addressed quickly which leads to increased customer satisfaction, product sales, improved company image, etc.
One or a few responses could be enough to address initial questions. Yet it’s certainly not enough to convert your prospect into customer. So the next step in social media marketing is to initiate a prolonged and hopefully uninterrupted conversation with your prospects.
There are only a couple options on how to do it. You can either send your prospects directly to a sales page or you can convert them into leads.
Sending your prospects directly to a sales page is not a very effective move. Your conversions probably will be rather low, and you won’t have a chance to nurture the relationship with your potential customer. Much better way is to convert your prospects into lead by offering them interesting products, webinars, seminars and other valuable information as an ethical bribe.
While there are tons of tools to monitor social media conversations there are not so many choices in regards to working with your leads. In fact until recently there were only two options – a signup form tied in with your autoresponder and RSS feed subscription.
Sure, you can put this form on the blog or website or you can create a set of landing pages with interactive elements such as videos and audios or cartoon characters. You have numerous choices of autoresponders, but at the end of the day it’s still the same option – a prospect has to provide you with a name and email address (or at least with email) to make it work.
RSS feeds subscription is a little better option conversion-wise since no email is required. Yet it’s much less effective in terms of reaching your customer. You can’t reach your customer proactively, you have to hope that s/he will open his RSS reader and notice your newest conversation. Not so good for either marketing or building a close relationship with your lead.
I’m glad to inform you that a third option for lead generation has just been created. For now it’s only working for Facebook users but I’m sure soon there will be similar tools for other networks. Yet again considering that Faceboook now has around 700 million users you will have more than enough prospective customers to work with.
There is a little tool that integrates with Facebook connect and allows you to capture email address of a lead without asking for it. All people have to do is just click a “connect with Facebook” button to watch your video or get your digital gift. Since this marketing is done within Facebook and for Facebook users, they are already logged in, so the lead generation occurs behind the scene, and conversions are through the roof.
You can read more details about this tool here: Hidden Opt-in App for Facebook
As always you’re welcome to leave your comments and suggestions.
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Opening image from birgerking on Flickr, used under Creative Commons license.
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